Shipping & Returns


SHIPPING

Orders placed Monday-Friday (excluding holidays) will be processed and shipped within 3-5 business days (in stock items) or 10-15 business days (out of stock items), once credit card authorization and verification have been completed. Orders placed on Saturdays and Sundays will begin processing the following business day.  The timelines listed above will apply beginning on the following business day as well. 

All orders are shipped via United Parcel Service Ground or Two-Day shipping.  Expected shipping time is as follows:

  • Ground: 3-5 business days

  • Two-Day: 2 business days

Please contact us upon the completion of your order if you require expedited/overnight shipping by sending an email to support@trumadee.com with your order number. 

 

Ground shipping offered within the continental United States only. This offer excludes shipments to Alaska, Hawaii, Puerto Rico and other U.S. territories. 

All orders shipping internationally are subject to additional shipping charges based on taxes, tariffs and duties put into place by that country. Trumadee is not associated with these fees, and all fees are to be paid for by the customer at the time of delivery.

All shipping costs are non-refundable. 

 

RETURNS & EXCHANGES

To be eligible for a return or an exchange, jewelry must be returned within 30 days of the date of purchase.  Jewelry must be unused, in the same condition that it was sent, and in its original packaging. Exchanges for other items will be based upon the availability of the item desired for exchange. 

Please allow up to 15 business days for returns and exchanges to be processed. Business days are Monday-Friday (excluding holidays). Return processing begins after your jewelry is delivered to us. To begin a return or exchange, please contact us via email at support@trumadee.com with your order number. 

Once your return is received and inspected, we will notify you of the approval or rejection of your refund. If approved, your refund will be processed and a credit will automatically be applied to your credit card or original method of payment. Please note that it often takes 10-15 business days for the credit to post to your account.

You will be responsible for paying for your own shipping costs for returning your item. If you receive a refund, any costs incurred by Trumadee for return shipping will be deducted from the refund. A trackable shipping service and shipping insurance is also recommended.

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